Frequently Asked Questions

Pricing varies based on the size and complexity of your property. We provide precise, firm quotes — often directly over the phone without a site visit. For larger or architecturally complex properties, we offer a complimentary onsite consultation to ensure accuracy. Contact us at (832) 305-7579 for a no-obligation estimate.

We discuss all payment terms clearly during your consultation call or onsite visit. There are no hidden fees — you receive a firm, upfront price before we schedule anything.

Yes — we offer both. You can rent our custom-fit lights for the season (ideal if you prefer a hands-off, year-to-year arrangement) or purchase them outright. Purchasing your lights and hardware through us also unlocks our full weather insurance and free hardware replacement coverage.

In most cases, once you approve your design plan, your installation is fully completed the very next day. We pride ourselves on a rapid, professional turnaround that respects your schedule.

Not necessarily. We coordinate access details with you in advance. Most clients simply ensure outdoor electrical outlets are accessible and let our crew handle everything. We communicate throughout the process and notify you when the installation is complete.

Absolutely not. We use heavy-duty, professional-grade mounting clips — not the consumer alternatives found at hardware stores. These are specifically designed to secure lights cleanly without penetrating, staining, or damaging your roofline, gutters, or siding.

End-of-season light removal is included free with every installation. We return at the end of the season, take everything down cleanly, and — for new customers — provide complimentary storage boxes to protect your lights until the following year.

When you purchase lights and hardware through Deck the Steps, your display is backed by our comprehensive weather insurance. If severe winds, ice, or storms cause lights to sag, shift, or come down, we return promptly to repair, re-secure, or replace any affected components — at absolutely no extra cost to you.

We provide completely free lightbulb replacements throughout the season. If a bulb burns out, simply contact us and we'll return to replace it and restore your display to its full brilliance.

For customers who purchased their lights and hardware through us, we replace broken or failed lights and clips completely free of charge — no questions asked. This is part of our commitment to maintaining the quality of your investment year after year.

Yes. We offer an Installation-Only tier for homeowners who already own their holiday strands. Our professional crew handles the layout, design execution, and all ladder work at a competitive flat rate. Note that weather insurance and free hardware replacement coverage apply only to lights and hardware purchased through us.

We offer a range of seasonal favorites including classic Warm White, Cool White, Green, and Red. We also accommodate fully custom color palettes tailored to your personal style or property aesthetic. During your consultation, we'll discuss your vision and recommend the best options for your architecture.

Permanent lighting systems are discreet, architectural LED installations that are mounted once and remain on your home year-round. They are virtually invisible during the day and are controlled via a smartphone app, allowing you to set any color, pattern, or schedule. You can celebrate Christmas, the Fourth of July, Halloween, sports events — any occasion — without ever installing or removing lights again.

Yes — this is one of our most important differentiators. We do not use generic, off-the-shelf light strands. Our lights are custom-made and precisely cut to match the exact structural lines of your property, ensuring a clean, tailored look with no excess strand, no sagging, and no gaps.

Yes. We serve residential homes, commercial properties, and shopping centers with the same level of custom-tailored, professional service. Commercial projects typically involve a dedicated onsite consultation to assess scale, electrical infrastructure, and design requirements.

Absolutely. We have experience with large-scale commercial installations and can coordinate phased scheduling to minimize disruption to your business operations. Contact us directly to discuss your project scope and we'll develop a tailored plan.